Last time I just send PDF and pray they understand. Now I walk them through slide by slide — more engaging, and they ask more questions. Better connection also.

Client say he want to retire at 55, but when I check his current savings, jialat sia — not enough even for 65. I had to gently show him the gap and how we can work backwards from the goal.

After policy submit, I created simple welcome pack and WhatsApp them summary. Client say first time agent do that. Must give good experience from start.

Closed one case and client super happy. I ask if got friends who need similar planning — she give me 2 names. Wah, just need to ask nicely only!

This week got prospect keep say 'no need' but actually scared of rejection from claims. After some probing, then I understand the real worry. Must listen between the lines.