Received 3 complains from clients this week on certain processes and claims procedure. tbh, i neglected or placed less empahsis on client onboarding and continous service post case close. this might affect future relationship building and lost opportunities that can came from such relationships. i need to be mindful and allocate sufficient time to this.

Today got client ask me something about policy and claims. Didn't think I gave him a good answer. Next time, whenever I not sure, i always remind myself to hold off answering questions immediately, clarify first then check then give a better answer. Patient and calm mind is key here.

eh sian la. met angry client today. scolded me for being too pushy with policy rec…