Regional Sales/Leadership Training
Key milestones for training work:
- 2 x foundational programmes rolled out: PRUExpert Induction Programme (PIP) for agents & PRUExpert Manager Series (PMS) for unit managers.
- 300+ Products & Riders courses developed
- 100+ trainers underwent design thinking led Train-the -Trainers sessions
- Implemented across 8 countries in Asia (Hong Kong, Singapore, Malaysia, Phillipines, Vietnam, Indonesia, Cambodia, Myanmar), China & Africa
- Timeframe: 2019 – present
Re-Inventing Training
This video showcases my work on transforming agency training from old school document and slide lectures to an immersive, interactive on-demand multi media experience.
This work of modernizing training revolves around 4 pillars: Curriculum, Content, People and Platform. Three of these are covered in this page while platform is covered in the LMS page.
Towards Performance Based Learning
Taking it a step further, I’ve incorporated the concept of a fully blended, performance based learning experience by combining the digital learning experience with outcomes based classroom facilitations.
By mapping the objectives in digital learning to the MDRT themes in classroom facilitation, a meaningful sales action/outcome can be achieved.
Curriculum
The resulting curriculum maps digital learning to classroom faciliation eventually leading to sales outcomes.
Click on the image below to view screen-caps.
People
Facilitated cross regional Train-the-trainers (TTT) sessions, in an original first of its kind design thinking led coaching masterclasses for staff specializing in sales training. Certified trainers are dubbed ‘Learning Catalysts’, with 3 progressive proficiency levels: LC1, LC2 & LC3. The videos below show a snapshot of training sessions, reflections, impact and testimonals
Playlist
Content
I led the digital transformation of learning content for Agency Force, converting old school documents, pdfs, powerpoint slides to multi-media enriched interactive online learning experiences. Take a look at the videos below for a short walkthrough on various digital content interfaces for training.
Playlist
Platform
Managed the migration, implementation and deployment of Learning Management Systems (LMS) across 8 countries twice. In 2020, from analogue learning to digital LMS Litmos and in 2024 from Litmos to AI powered Docebo.
